FAQ

GENERAL QUESTIONS

WHAT IS THE SIZE OF AN OAK?

The dimensions are 144mm (L) x 120mm (H) x 35mm (D). 

WHO IS USING OAK?

Oak can be used by everyone and is a product that can adapt itself to different needs. Currently, our business focuses on hospitality management segment (hotel and motel owners and management companies) and the senior living community segments (nursing homes and assisted living networks) as well as offices of big companies.

HOW MUCH ENERGY/MONEY WILL I SAVE?

The Oak system routes 25% to 45% from the air conditioning in rooms energy consumption through a sophisticated algorithm that analyses thermal behaviors and maintains climate comfort. We enable immediate monitor & control capabilities and dramatically reduce excess energy consumption through intelligent automation.

HOW CAN IT HELP ME SAVE MONEY?

The Oak system develops a personalized plan, raising or lowering the temperature when nobody is occupying the room and is smart enough to know when to adjust to the desired temperature before a person even steps inside. By knowing when windows are open and when the room is being used, the Oak creates savings of 20%-40% from a user’s air conditioning bill.

IN WHICH COUNTRIES CAN I PURCHASE OAK?

At the moment, we are mainly focusing on the Israeli and US/ Canadian markets since the Oak Plug & Play, Artificial Intelligence Energy system was certified for them in June 2017.

HOW DOES OAK CONTROL THE ROOM HEATING/COOLING PROCESS?

Based on the study of big data, it provides immediate remote monitor and control capabilities via web connected devices. Compatible with all kinds of air conditioning and heating systems (thermostat / IR / manual controlled), it relies on multiple wireless room sensors and operates energy systems through IR receptors, valves and contactors. It is quickly and wirelessly deployed, enabling scalable connectivity with central building control. Software includes artificial intelligence capabilities, analyzing room data from every sensor and providing summaries, recommendations and alerts. It automates room climate settings according to end user routines, weather changes and peak-demand tariffs.

FUNCTIONAL QUESTIONS

My Oak is not powering up after installation. What could be the problem?

Check the connection of the unit to electricity.

How do I schedule a vacation?

You can schedule the vacation days on the unit program or order the unit to control the AC by motion sensor solely such that the AC only operates when the room is occupied.

What type of batteries should I use with OAK and where do I get them?

CR 2032.  They can be found at any store that sells batteries.

How can I find the ID number of my Oak?

On the upper and lower covers.

My device doesn’t reply to the orders from the thermostat even if predefined. What could be the reason?

Communication problem. Send the update command without any change in the program.

How can I restart my device?

Disconnect the Oak from the electricity supply and plug it in back after 20 seconds.

When I insert the batteries, nothing happens. What could be the reason?

For the Oak Room, it is not responding to a new battery. The battery will help the unit restore the time in the intern clock. For the window sensor, it will send a ZigBee message to the main unit. You can see the last window report in the sensor line in the system.

What happens if I have a blackout?

After reconnecting to the electricity or communication, the unit will restore to the last memory function.

Who can I contact during Shabbat?

In an emergency, please call +97237744118

I have lost communication with the device. How can I solve the problem?

Send an update command without any change in the program. If not working, disconnect the Oak from the electricity supply and plug it in back after 20 seconds.

My device is not able to connect to the Zigbee network.

Send an update command without any change in the program. If not working, disconnect the Oak from the electricity supply and plug it in back after 20 seconds.

My unit’s basic functionality (heating/cooling) are not validated. What should I do?

Please call our service desk - +97237744118

I can not hear the beep while installing.

After finishing installation of the unit, connect it to the electricity and then you will hear the beep.

I am unable to recognize what typology of sensors I have in the kit.

Look at the manual for the installation.

HOW CAN I INSTALL OAK?

Oak is very easy to install. You can go through our technical manual (link). At the moment, we provide the service of a professional ZES technician without cost, who is able to install it in less than 30 minutes.

HOW MUCH DOES THE INSTALLATION COST?

Installation of OAK is included in the service. We provide the service of a Professional technician so that all you have to do is to enjoy the change in your daily life.

DOES A MULTIROOM STRUCTURE POSE A PROBLEM?

Oak is a service that is appropriate for a wide variety of situations, including multiroom structures. In fact, it relies on multiple wireless room sensors and operates energy systems through IR receptors, valves and contactors. It is quickly and wirelessly deployed, enabling scalable connectivity with the central building control.